Frequently Asked Questions (FAQ)
Below are answers to some of the most common questions about purchasing artwork, shipping, returns, and more. If you don’t find the information you need, feel free to reach out directly.
General Questions
Carl specializes in contemporary abstract paintings, using acrylics and textured materials to create unique, visually intriguing pieces along with water color.
Yes, custom commissions are available. If you have a specific idea or concept in mind, I’d love to help bring your vision to life. Whether it’s a particular color palette, size, or theme, your input is invaluable in creating a piece that resonates with you. Please feel free to reach out through the Inquiries page to discuss details and explore the options. I’m here to collaborate with you every step of the way to ensure the final artwork is a perfect fit for your space.
New artwork is added periodically throughout the year. To stay updated on the latest pieces, consider subscribing to the newsletter or following on social media.
Yes, a digital preview service is available. Simply fill out the Preview Request form where you can provide a photo of your space along with the dimensions. A mockup will be created to show how the painting will look on your wall and emailed back. This can help you make a more informed decision before purchasing.
Please note that the digital preview service is offered based on time and availability, as it is managed personally. While every effort will be made to accommodate your request promptly, please allow for some flexibility in timing. Your understanding is greatly appreciated!
Purchasing
Purchases can be made directly through the website. Simply browse the available artwork, add your chosen piece to the cart, and proceed to checkout.
Once you’ve found the artwork you’d like to purchase, add it to your cart and proceed to checkout. The checkout process is straightforward, allowing you to review your order, enter your shipping details, and select your preferred payment method. The site accepts major credit cards, and other secure payment options to ensure your transaction is safe and convenient.
After completing your purchase, you will receive a confirmation email with your order details, followed by updates as your order is processed and shipped including tracking. If you have any questions or need assistance at any point during the purchase process, don’t hesitate to reach out via the Support page. I’m here to ensure your experience is smooth and satisfying from start to finish.
Yes, a certificate of authenticity is included with each painting. This document will include details about the artwork and Carl’s signature, verifying its originality.
Shipping
All artwork is carefully packaged and shipped via FedEx, UPS or USPS to ensure safe delivery within the United States.
For customers in the Driftwood, Texas area, local pickup is available by appointment. If you have any shipping issues or special instructions, please contact us through the Support page.
Please note that at this time, only shipments within the United States are accepted. International shipping is not available. We appreciate your understanding.
Orders typically process within 1 to 3 business days, with standard shipping normally taking 5 to 7 business days depending on your location.
Yes. Once your artwork has been shipped, you will receive a tracking number via email. You can also track your shipment from the My Account page under the Orders tab. The link will allow you to monitor the progress of your delivery through the carrier’s website. If you have any questions or need assistance with tracking your order, please feel free to contact us through the Support page.
Returns
A 7-day return policy is offered. The artwork must be returned in its original condition and packaging. For detailed information, please visit the Return Policy page.
If a painting arrives damaged, please report it within 48 hours of delivery. Instructions on how to return the damaged item and receive a replacement or refund can be found on the Returns page
Custom commissions are generally non-returnable. However, if there are issues with the commissioned piece, please contact Support.
Artwork Details
The paintings are created using either acrylic or watercolor paints. Acrylics offer vibrant colors and various textured materials are incorporated to create depth and interest, while watercolors bring a delicate, fluid quality to each piece. These two mediums allow for a diverse range of expression, resulting in artwork that is visually captivating.
Acrylic paintings are crafted on custom hand-made panel boards and wooden stretchers, ensuring a sturdy and durable foundation. Each panel is carefully prepared to enhance the longevity and quality of the artwork.
Watercolor paintings are created on acid-free, heavyweight watercolor paper. This premium paper preserves the delicate nuances of the watercolor medium and ensures that the artwork remains vibrant and well-preserved over time.
Every effort is made to represent the colors accurately in online images. However, slight variations may occur due to monitor settings and lighting conditions.
Yes, custom pieces can be created to fit specific size requirements or color preferences. Please provide details when inquiring about a commission. You can get started through the Inquiries page
To maintain the quality of the artwork, avoid direct sunlight and excessive moisture. Dust gently with a soft, dry cloth when needed.
Technical Support
If you encounter any technical issues, please reach out via the Support page with a description of the problem, and assistance will be provided.
The newsletter sign-up form is located in the footer section of the website. To subscribe, simply enter your first name and email address, then click the “Subscribe” button. You will see a confirmation message on the screen. Check your email for the confirmation message and click the confirm button to complete your subscription. Once confirmed, you’ll start receiving newsletters.