At Carl Urwiler Art, providing a seamless and satisfying experience is a top priority. Whether you need assistance with an order, have questions about a painting, or require support with any aspect of your purchase, this page is designed to help.

Frequently Asked Questions (FAQs)

Before reaching out, you may find the answers on the FAQ page or here are some common questions below:

• How do I place an order? Visit the Shop page, browse the available artwork, and add your selections to the cart. Follow the prompts to complete the purchase securely.

• What payment methods are accepted? Payments can be made via:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners
  • ACH Direct Debit

• How long does shipping take? Shipping times vary depending on your location. Typically, orders are processed within 3 days and delivered in 5-7 days.

• Can I return a painting? Yes, a 7-day return policy is offered on orders. If the painting arrives damaged or does not meet your expectations, please visit the Returns page for more details.

• How do I care for my painting? Handle the artwork with clean hands, avoid direct sunlight, and keep it in a dry environment to preserve its quality.

Returns and Exchanges

If you need to initiate a return or exchange, please visit the Returns page. Detailed instructions on how to proceed will be provided once the request is received.

Order Tracking

After placing an order, an email confirmation with tracking information will be sent once the item is shipped. Use the tracking number to monitor the delivery status.

Artwork Inquiries

Interested in learning more about a specific piece of art or commissioning a custom work? Contact us through the Inquiries page with your questions or ideas.

Get In-Touch

For quick and easy communication, fill out the contact form below. Simply provide your details and a brief description of your question or concern.